Student Profiles & Resumes

  • Facilitator Information
  • Gaurav Nagpal
  • 403.410.3198

Candidate #697

Karthick B.

  • Customer Service Representative
  • Masters Degree
  • Seeking Work Experience - Placed


  • Over 5 years of customer service experience and business development in the service industry
  • Provided exceptional customer service by understanding the customer needs through quality conversations and identifying opportunities to promote the right products
  • Responded to customer issues and complaints by clarifying information, determining the root cause of the problem and selecting the best solution to resolve the issue
  • Trained 20 members in creating and delivering appropriate consumer friendly messaging which resulted in increased sales and higher customer satisfaction
  • Supervised the customer service team ensuring superior service during every client interaction and looked for ways to contribute to the ongoing improvement of the overall customer experience
  • Collaborated with marketing/sales team to develop personalized approach to improve customer loyalty and monitored performance by utilizing customer database
  • Assisted in re-branding the company’s website by adding user friendly options and product details while simultaneously overseeing social media portals, increased traffic
  • Canadian Language Benchmark Scores
  • TOWES Scores
  • Listen/Speak7/12
  • Reading8/12
  • Writing7/12
  • Reading TextNot yet assessed
  • Document UseNot yet assessed
  • NumeracyNot yet assessed