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Student Profiles & Resumes

  • Facilitator Information
  • Gaurav Nagpal
  • 403.410.3198

Candidate #842

Chika

  • Administration
  • Bachelors Degree
  • Seeking Work Experience - Placed

HIGHLIGHTS OF CAREER

  • Over 2 years of experience in administrative support and 3
    years of experience in customer service in the
    telecommunications industry
  • Specialized in administrative duties including managing
    reception, correspondence, reports, budgets, calendar,
    inventory and managing office supplies
  • Performed accurate data entry and tracking on MS Excel,
    used Microsoft Word to create and format documents and
    Power point for presentations
  • Resolved over 90% of customer’s issues resulting in a
    reduction of workload for technical/back end units by
    investigating complaints regarding internet connectivity, data
    plans, service disruptions and provided accurate and
    appropriate solutions
  • Developed and maintained customer relationships,
    anticipated customer’s future needs while recommending
    information on value added services and products
  • Analyzed existing customer’s data for telemarketing purpose;
    contacted and provided detailed explanations about the
    types and cost of data plans and other value-added services
    and products
  • Trained new employees on proper call handling process,
    script recitation, navigating company’s knowledge base
    system and software applications for attending to customer's
    request and complaints
    -
  • Canadian Language Benchmark Scores
  • TOWES Scores
  • Listen/Speak8/12
  • Reading8/12
  • Writing8/12
  • Reading Text3/5
  • Document Use3/5
  • Numeracy3/5