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Student Profiles & Resumes

  • Facilitator Information
  • Gaurav Nagpal
  • 403.410.3198

Candidate #850

Jide

  • IT Technician
  • Bachelors Degree
  • Seeking Work Experience - Placed

HIGHLIGHTS OF QUALIFICATIONS

  • 3+ years of experience in Information Technology (IT) as a service

  desktop technician on Win 7 & 10 operating systems, Mac and MS     

  Office Suite 2016 with outstanding customer service skills and

  expertise in troubleshooting

  • Imaged and upgraded over 50 machines with over 40 user profiles

  in a scheduled migration

  • Resolved Tier 1 and 2 level network related problems raised via

 Service Now which led to reduced Mean Time to Restore (MTTR)

 and increased customer satisfaction leading to additional business opportunities

  • Effectively managed network maintenance start-up and close down

 activities

  • Scheduled and coordinated maintenance activities, executed

  network upgrades and turn-around activities while maintaining

 100% safe working environment respecting set SLAs

  • Proficient in Microsoft Office Suite (Power Point, Word, Excel)
  • Certified in PRINCE2 foundation and ITIL foundation

 

  • Canadian Language Benchmark Scores
  • TOWES Scores
  • Listen/Speak8/12
  • Reading8/12
  • Writing8/12
  • Reading Text3/5
  • Document Use3/5
  • Numeracy2/5