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Student Profiles & Resumes

  • Facilitator Information
  • Gaurav Nagpal
  • 403.410.3198

Candidate #925

Olufunmilayo

  • Banking/ Administrative/ Customer Services
  • Masters Degree
  • Seeking Work Experience - Available

 

5+ years of professional experience delivering top notch financial services to customers

Presented simple banking solutions to individual clients and to businesses which resulted in a 60% improvement on customer satisfaction as captured by the branch’s monthly customer survey tool

Met with customers to determine their financial needs, established rapport and researched products and services to best meet their concerns or goals.

Provided information and instruction to customers on the appropriate use of digital banking tools and debit cards which increased the bank’s mobile app downloads by 80% and increased the issuance of debit cards by 100%

Engaged effective communication skills and professional job knowledge in day-to-day collaboration with colleagues in a bid to increase the investment database of the branch as the customer service representative.

Managed and reconciled cash transactions between the treasury and the teller units to ensure limits did not exceed the treasury; daily activities were accurately reconciled with 0% error rate or loss

  • Canadian Language Benchmark Scores
  • TOWES Scores
  • Listen/Speak8/12
  • Reading8/12
  • Writing8/12
  • Reading TextNot yet assessed
  • Document UseNot yet assessed
  • NumeracyNot yet assessed